Last week, I wrote about how a new feature in the latest Hearthstone game client means that one’s BattleTag will be shown to your opponents post-game. I questioned the wisdom of this feature (to put it lightly) and then embarked upon a journey to see exactly how difficult it might be to remove my BattleTag from my account.

I opened a ticket.

Since the patch to Hearthstone this week (version 1.0.0.4217), my BattleTag is now purposely made visible to any random opponent against whom I play. I do not wish for this information to be visible. In fact, I don’t actually want to have a BattleTag at all. Hearthstone is the only Blizzard game I currently play and even if I returned to World of Warcraft, I would not wish to use a BattleTag for that game.

I know BattleTags are required for Diablo III, but I assure you, I will never again play Diablo III and I do not play Starcraft II. As such, I would like for my BattleTag to be removed from my account so that it doesn’t show up against my random opponents in Hearthstone.

(The BattleTag FAQ does not state that BattleTags are required for Hearthstone, only for Diablo III, so I would assume that I could continue to play Hearthstone without a BattleTag.)

Thanks for your help!

My first response:

Hello there, this is Marcus,

I understand your concern, however if you want to play against another player there has to be some way to identify you, the Battlenet tag was created for this purpose, an anonymous way to be represented in game. No personal information is shown to the other player.

However I see that your BattleTag has your first name in it, so if your concern is your actual first name being show I recommend using the BattleTag change option On Battlenet. If you have already used the change we can offer one more change for you :–)

Should you ever find yourself again besieged by the forces of evil feel free to reply to this ticket. If you would rather speak with a representative directly, please use our phone support or Web Chat, Our contact information can be found at https://us.battle.net/support/en/ticket/status

Have a great day!

Marcus, d=(^_^)=b
Customer Services
Blizzard Entertainment

https://us.battle.net/support/en/ticket/status

First, that’s not true. My BattleTag’s portion before the random numbers was not my first name. Since I opened the ticket at the website, my real name was visible through this whole thing, so I don’t know what Marcus was smoking.

Second, this guy doesn’t actually understand my concern. At all. But it was pretty nice of him to offer me a free change if I needed it.

Here’s my response:

Hi Marcus,

Thank you for your reply. I still have a couple more questions, though. :)

1) Does this mean that a BattleTag is required in order to play Hearthstone? This information is not in the BattleTag FAQ. (It lists only Diablo III as needing one.) That’s to say, if I had an account without a BattleTag and got a Hearthstone beta invite on that account, would I then be forced to create a BattleTag before being able to play?

2) What if I would like to quit playing Hearthstone altogether due to this displaying of my BattleTag? If I no longer wanted to play either Hearthstone or Diablo III, I should not need a BattleTag. Is that correct?

3) If I no longer played Hearthstone or Diablo III, would it THEN be possible to remove my BattleTag? As it stands, I will never play Diablo III again and I am seriously considering never playing Hearthstone again due to this forced display of my BattleTag.

4) Last year, in September of 2012, Blizzard said an Invisible Mode would be implemented “in the coming months” for BattleTag/RealID stuff. Any update on this Invisible Mode?

Finally, I appreciate your offer for another change to my current BattleTag, although I believe I still have one available to me. That’s really kind of you, but it’s not my primary concern in terms of privacy. Still, it’s nice to be reminded that I have the option to change it.

One further bit of clarification:

“if you want to play against another player there has to be some way to identify you”

I don’t want to play against another player that I know. I want to play ranked and arena matches with random people. I have no desire to play against anyone I know.

Thanks very much, hoping to hear back soon.

So here was their next reply…

I took a look at the ticket for you and I wanted to let you know that the Battle Tag is required for playing Hearthstone and we don’t have a way to remove it from the account once it is added. That being said, while people can see your Battle Tag in Hearthstone the only way they would be able to see if you are online is if you accepted a friend invite from them.

I would be happy to help you out further if you have any further issues with this about this or any other issue, simply reply to this ticket. Or, if you prefer, you can contact us via Webchat. https://us.battle.net/support/en/article/contact They are available between the hours of 10 am to 6 pm, Pacific Standard Time, 7 days a week. Or please call our Account and Technical Services personnel at 1-800-592-5499, or 1-800-041-378 if you are in Australia. Best of luck!

Finally, I have some answers to my questions.

a) BattleTags are required for Hearthstone play, despite the FAQ stating only Diablo III requires a BattleTag.
b) This means that if I don’t want to play D3 or Hearthstone, I shouldn’t need a BattleTag.
c) However, they do not have a way to remove a BattleTag from an account once it’s been added. (I call bullshit, but whatever.)

So here’s what I sent back:

Hi Rotohiel, thank you for your response. You have adequately answered three of my questions. So, as I understand it, a Battle Tag is required for playing Hearthstone and once a Battle Tag is attached to my account, I cannot remove it, only change it.

If this is correct, then as of this latest build of Hearthstone, I will not be playing the game any longer. This is due to the fact that my Battle Tag is being displayed to the random players against whom I’m matched up. I feel this is an awful change. Were it reverted or if I were able to opt-out of this, that would be fine, but there’s no way to do so.

Let’s be clear: I do not wish to share my Battle Tag information with anyone. I do not even wish to HAVE a Battle Tag. I have no intention of chatting with anyone in any Blizzard game through this system. I understand that I would have to accept invitations in order to have people see my online status and the like, but I have no intention of using the system and do not want to have spammers spam me with Battle Tag invitations the way other users are suffering in other games.

My remaining question, which went unanswered, is how is the Invisible Mode coming along when it comes to RealID/BattleTag chat? Blizzard announced it would be implemented “in the coming months” more than 15 months ago. While this would not solve all the problems inherent with your current chat system, it would make things somewhat more palatable.

In short: I want to play Hearthstone, but I don’t want my Battle Tag being displayed. If it’s displayed, I won’t play. I would consider playing despite it being displayed if there were a properly implemented invisible mode in the Battle Tag chat system. Please advise on how these efforts are coming along.

Thank you very much for your time.

And their response:

I appreciate you taking the time to contact us! I’m Game Master Toyoshu, and I want to thank you for your exceptional patience which has allowed me to work with you on your issue! I hope that this finds you well and in good spirits. :)

Sorry to hear about your frustrations with the battle tag system and hearthstone. As for your last question, I am afraid that customer service has not be told about a timeframe in which the invisibility feature will be implemented. One thing I may suggest, is putting your feedback on our forums to help keep this topic on the radar of our developers so they can keep working on it.

I hope you have a wonderful weekend and Happy Holidays.

Thank you for the contact and if there is anything else we can do to make sure you have an excellent time in Azeroth, Sanctuary and beyond, let us know. :).

Of course, the other issue here is that posting on the Hearthstone forums also reveals your BattleTag. I felt obliged to bring that up.

Hi Toyoshu, thanks for your response.

I appreciate you letting me know that there have been no announced updates regarding the invisibility feature.

The last issue I want to mention is that posting on the Hearthstone forums ALSO reveals one’s BattleTag! Further, anyone who thinks this matter is important will also be reluctant to post on the forums. It’d be appreciated if you could inform the devs that there is a subsection of the playerbase that are really very much opposed to the recent change.

For more on why I (and others) have an issue with BattleTags being revealed, you can take a look at my blog entry about this: http://kurn.apotheosis-now.com/?p=2641

Thank you and have a great day.

And their final response:

Well met adventurer.

Thank you for sharing your concerns. However, as previously mentioned several times, Battletags do not reveal any personal information. That’s why they were chosen to represent players wherever a tag is required. We do not currently permit anonymous play or posting, and may not ever permit it. If you do not wish to share your feedback with Development, you are not required to post on the forums. Customer Support does not currently accept complaints or suggestions as we do not have any method of implementing changes – we are not Developers. I notice you have a WoW account. You may instead submit feedback via the lightbulb icon in the “submit a ticket” section, which will be sent straight to Development. I am sorry we cannot assist you further, but I hope this has clarified that Customer Support is not the correct department to assist you with changing how battletags are displayed.

So, after that many back and forth tickets, they still don’t actually grasp the concern I (and others) have about BattleTags being displayed. They say “we do not current permit anonymous play”, but they did, just a week ago! Sure, you saw the first bit of the BattleTag (minus the specific number), which, to be fair, was okay with me, but it’s the same difference as knowing someone’s name is José vs. José Theodore. One could be anyone, the other was an NHL goalie. Adding the last part of the BattleTag removes any kind of privacy regarding the BattleTag and opens you up to spammers, harassment and the like. Combined with a lack of news about the previously-promised Invisible Mode, I’m done playing Hearthstone. It was nice while it lasted. I really did enjoy the game and I’ll miss playing it, but it’s not worth it, to me, to open myself up to various methods of harassment using my BattleTag. I have never given out my BattleTag and, until there’s an overhaul of the entire system, I have no intention of giving it out.

Honestly, in these days where there’s all kinds of crap going on about privacy, you’d think a publicly traded company would be smarter about this sort of thing and wouldn’t give out identifying information without your permission. Alas, that is not the case.